Refund Policy

Last updated: July 7, 2026

This Refund Policy applies to bookings made with The Home Reset by Simone, LLC.

What we refund

The only refund we offer is a full refund of your deposit when a booking is cancelled within the window below. Amounts paid for completed work, balance/overage charges, and any portion of a session that has already been delivered are non-refundable.

Cancellations before your session

You may cancel your booking for a full refund of your deposit if you notify us at least 7 days before your scheduled session. Cancellations made within 7 days of the session are not eligible for any refund, but we may, at our discretion, apply the deposit toward a rescheduled session.

How to request a refund

Cancel your booking from your account page and, if you're within the 7-day window, your deposit refund is processed automatically to your original payment method. If you need help, contact us at TheHomeResetBySimone@gmail.com.

After your session

If something wasn't right about completed work, please reach out within 7 days of your session so we can make it right. We'll typically address concerns with a return visit or touch-up — refunds on completed work are not offered.

Contact

Questions? Email TheHomeResetBySimone@gmail.com.